Repairs
Sending goods to us:
You can bring items for repair into us only if you have called in advance. Otherwise please send by carrier. A detailed description of the fault and a return address are essential.
Providing any spare parts required are in stock and the fault is not periodic, repairs are normally completed within one week.
If the repair is under guarantee, we recommend checking under the NBS product tab to ensure all the correct documentation is provided.
Non-guarantee repairs:
All repairs and service performed on Sony, Panasonic and JVC products that are not covered by guarantee must be paid for. In such instances, NBS will compile a quote showing details of the repair necessary. If the quote is not accepted, the equipment will be returned fully assembled and our time spent analysing it will be invoiced as follows:
1½ hours for professional broadcast equipment
1 hour for semi-professional products
½ hour for consumer products.
A quote is normally valid for 4 weeks unless otherwise agreed. If we hear nothing within that period, it will be considered as not accepted, the equipment will be returned and an invoice issued for our time.
Insurance claim repairs: priced by the hour.
Liability and insurance:
NBS becomes liable for handling and storing the equipment once a receipt is confirmed and until it is despatched return to the customer.
Equipment being sent return will be specially packed for transport. If damage occurs during transport, a claim should be made immediately upon receipt against the carrier.
Items accompanying equipment for repair are usually covered by the owner’s contents insurance.
NBS cannot be held liable for loss or damage occurring during the transportation of equipment, nor for loss arising from delays in transport.
Repairs under guarantee: (Supplier guarantee)
When a fault is confirmed by our technicians on an item under guarantee, the cause of the fault determines whether repairs are covered by the guarantee.
Please note that the way repairs under guarantee are handled at NBS’ workshop can differ between Sony, Panasonic and JVC. Please check under the respective manufacturer’s tabs.
Guarantee for repairs: (NBS guarantee)
A guarantee for repairs is defined as only covering any faults repaired and spare parts replaced as a result. Should new faults or damage occur subsequently, they are not covered by the guarantee for repairs.
Sending items to us for repair under guarantee:
You can bring items for repair into us only if you have called in advance. Otherwise please send by carrier. A detailed description of the fault and a return address are essential.
Providing any spare parts required are in stock and the fault is not periodic, repairs are normally completed within one week.
We recommend checking under the NBS side tab for your product to ensure the correct process for the documentation required under the guarantee.